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Policies and Procedures

RDA SA values good relationships among its participants.  Policies have been developed to help clients and volunteers understand how RDA works, and to support them if they need help with difficult situations at RDA.

Some of the policies/information below may provide a useful starting point for anyone wishing to find out more about our procedures.

The Client and Volunteer Information leaflet may be useful.

The Member Protection Information Officer (MPIO) can assist you with advice on how to apply RDA policies. The MPIO can be contacted by phoning the State Office.

Information for Clients & Volunteers

Member Protection Policy

RDA SA has updated the Member Protection Policy

It covers:

Position Statements:

  • Child Protection
  • Taking Images of Children
  • Anti-Discrimination & Harassment
  • Sexual Relationships
  • Pregnancy
  • Gender Identity
  • Responsible service & consumption of Alcohol
  • Smoke-free environment
  • Cyber bullying
  • Social Networking Sites
  • Drug free Policy for riders and horses
  • Complaints Procedure, including Disciplinary Measures
  • Codes of Behaviour
  • Working with Children screening/check requirements
  • Forms for reporting complaints and allegations of child abuse

1_State Protection Policy for Members and Others March 2019

Child Protection Policy

Everyone who works in RDA sessions, or who has access to Centre records, must hold the following clearances – obtained via the Department of Human Services:

  • Working with Children Clearance
  • Disability Services Employment Screening
  • Vulnerable Person Related Employment Screening

If you have these Clearances, please show your Clearance letters to the relevant Centre representative who will record the details.

If you do not currently have these clearances, speak with your relevant Centre representative, who will initiate the online process for you.

 For more information on Clearances speak to your Centre personnel.

Reporting of Incidents

RDA SA is required to comply with legislation regarding reporting of incidents to SA Police. 
All incidents seen to compromise a client’s well-being and/or safety mean that action should be taken. All RDA SA volunteers are required to familiarise themselves with the guidelines.

Guidelines for reporting incidents to the police 2014

RDA SA for a variety of reasons such as OH&S is also required to record any accidents and incidents that happens on it’s premises or at any related events that it holds or attends. The following form needs to be completed and a copy provided to the relevant centre at and the State Office within 7 days of the accident.

RDASA Incident Accident Report Form 2021

Reportable Incidents

As an NDIS registered provider, RDASA is required to notify the National Quality & Safeguards Commission of any incidents arising (including allegations) affecting NDIS participants in connection with the provision of NDIS supports and services.  

Reportable incidents include:

·         the death of an NDIS participant

·         serious injury of an NDIS participant

·         abuse or neglect of an NDIS participant

·         unlawful sexual or physical contact with, or assault of, an NDIS participant

·         sexual misconduct committed against, or in the presence of, an NDIS participant, including grooming of the NDIS participant for sexual activity

·         the unauthorised use of a restrictive practice in relation to an NDIS participant.

RDASA personnel will notify the NDIS Commission within 24 hours of becoming aware of the incident.

Reports are made Phone – 1800 035 544 (free call from landlines)   or  online via the NDIS Complaint contact form  –  NDIS Complaint Contact Form

Privacy Policy

Riding for the Disabled Assoc SA Inc (ABN 22 616 650 424) is committed to respecting the privacy of your personal information collected from its website. This website Privacy Notice explains our policy for dealing with personal information that we collect through our website under the domain name “”, the official website of Riding for the Disabled Assoc SA Inc.

Throughout this Privacy Notice, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

Any changes to this RDA SA Site Privacy Notice will be posted on the RDA SA website, so we encourage you to check this RDA SA Site Privacy Notice from time to time.


Information collected on this website

The information we may collect about you through the RDA SA website includes any messages or comments you submit to us via the site. This includes:

  • any details you provide to us as part of a payment or donation process;
  • any messages or comments you email us which may include personal information, such as your name and email address;
  • information collected when you participate in an online survey; and
  • in common with many websites, we may also collect aggregated information which tells us about visitors to the site but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is used by us to help to administer and improve the website.


Like many websites, the RDA SA website may use “cookies” which store some information on computers accessing the website. Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a computer which has previously visited this website and open the website according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer, block all cookies, or receive a warning before a cookie is stored. However, some parts of this website may not function fully for users who disallow cookies.


Use and disclosure of information

In addition to providing products or services to you, we may use or disclose personal information that we collect about you to provide you with promotional information, in accordance with privacy laws about our products, and to the extent that we are required or authorised by law to do so.

We may also share personal information with our related bodies corporate and third parties. Third parties to whom we might disclose personal information include government bodies such as courts and tribunals.

We may use and disclose aggregated non-personally identifying information collected through this website as part of our process of constantly improving the website and RDA SA’s merchandise and other services and commodities.


How we handle email and “Contact us” messages

RDA SA may preserve the content of any email, “Contact us” or other electronic message or form received. Any personal information contained in such messages will only be used or disclosed in ways set out in this RDA SA Privacy Notice.  Message content may be monitored by us for purposes including trouble-shooting, compliance, auditing and maintenance.



We aim to protect the security and integrity of your personal information.  Unfortunately, no data transmission over the Internet can be guaranteed as completely secure.  So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.  Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.


Access to information

If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this RDA SA Website Privacy Notice, please contact us using the “Contact details” set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.


Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:



Phone:  08 8377 3150  

Address:  3A Majors Road, O’Halloran Hill, SA, 5158